📘 Terms & Conditions

We kindly ask that you read the following guidelines before booking or enjoying any services at Zontelip Casino Hotels. By placing a reservation, visiting our property, or engaging in any experiences we offer, you agree to these Terms & Conditions.

🧠 1. Age Policy
To maintain a safe and legal environment, guests must be 21 years or older to access casino areas including gaming floors, lounges, and select events.
🪪 A valid government-issued photo ID is required at entry and may be requested during your stay.
Guests under 21 are welcome in designated non-casino zones when accompanied by an adult, but they are not permitted in gaming sections.

🛎 2. Reservations & Cancellation Policy
All bookings at Zontelip are subject to availability and are only confirmed upon receipt of valid payment or deposit.

  • Free cancellations are accepted up to 24 hours before check-in.

  • Cancellations made within 24 hours may incur a charge equal to one night or more, depending on your booking type.

  • No-shows will be charged the full reservation amount unless otherwise stated in the booking details.

Please refer to your confirmation email for the specific terms related to your stay.

🎮 3. Gaming Guidelines
Zontelip supports responsible gaming and aims to deliver a secure, enjoyable atmosphere for every guest.

  • Play responsibly and within your limits.

  • Management holds the right to deny service, limit play, or restrict access if a guest’s behavior is considered unsafe or inappropriate.

  • Self-exclusion and betting limits are available upon request through our Responsible Gaming team or Guest Services.

We prioritize your safety and enjoyment at all times.

🤝 4. Guest Code of Conduct
We hold high standards of hospitality at Zontelip, and expect guests to treat staff and fellow visitors with courtesy and respect.

  • Inappropriate language, harassment, or aggressive behavior is not tolerated.

  • Guests engaging in illegal activity, theft, or vandalism will be removed and may be reported to the authorities.

  • Dress codes may apply in premium venues such as VIP lounges or fine dining areas—please consult posted signage or contact our concierge.

We reserve the right to refuse service or cancel bookings in cases of guest misconduct.

🔒 5. Security & Responsibility
Your safety matters, and Zontelip takes every reasonable measure to protect guests and property.

  • We are not responsible for personal belongings that are lost, stolen, or left unattended.

  • Please store valuables (cash, jewelry, documents) in the in-room safe or at the secured front desk vault.

  • Surveillance cameras are used in key areas for protection, but personal vigilance is encouraged.

🛠️ 6. Policy Revisions
These Terms & Conditions may be changed at any time, with or without prior notice, based on legal updates or internal policy changes.

  • Continued use of our website, property, or services implies agreement with the latest version.

  • We recommend checking this page regularly for any updates.